Return Policy

At ATC Beddings, customer satisfaction is important to us. This Return Policy explains when a product may be returned, the conditions that apply, and how customers can submit a return request.

By placing an order with ATC Beddings, you agree to the terms of this Return Policy. Please review the policy carefully before making a purchase.

Eligibility for Returns

ATC Beddings accepts return requests only when a product is delivered with a manufacturing defect, visible stain, damage, or another verified issue that existed at the time of delivery.

Returns are not accepted for change of mind, personal preference, color preference, size preference, or because a customer no longer wants the product after delivery.

To qualify for a return, the issue must be genuine and supported by clear evidence. ATC Beddings may request photographs or videos showing the condition of the product before approving a return.

Return Window

Customers must report the issue and submit a return request within 3 days of receiving the order.

Return requests submitted after the 3-day period may not be accepted. Customers are therefore encouraged to inspect their order as soon as it is delivered and contact ATC Beddings promptly if there is a problem.

The return period begins from the date the order is delivered to the customer according to the available delivery or courier record.

Condition of Returned Products

A product must be unused, unwashed, and returned in its original condition to be eligible for return.

The original packaging, labels, tags, accessories, and any other items supplied with the product should also be kept intact where applicable.

A return may be rejected if the product has been used, washed, altered, damaged after delivery, exposed to improper handling, or returned without the original packaging or required items.

Products that show signs of customer use or damage caused after delivery will not normally qualify for a return.

Proof of Damage or Defect

Customers requesting a return because of damage, stains, or a manufacturing defect must provide clear photographs or videos of the issue.

The evidence should clearly show the affected area and, where possible, the overall condition of the product and packaging.

ATC Beddings may request additional photographs, videos, or information if required to verify the return request.

How to Request a Return

To request a return, contact the ATC Beddings customer support team within 3 days of delivery.

Please provide your order number, customer name, contact details, a brief explanation of the issue, and clear photographs or videos showing the damage, stain, or manufacturing defect.

Customers may contact us through the phone number, WhatsApp number, email address, or other official contact method displayed on the ATC Beddings website.

After receiving the request, our team will review the information and confirm whether the product is eligible for return.

Return Approval

Submitting a return request does not automatically mean that the return has been approved.

ATC Beddings will review the request and supporting evidence before confirming the next steps.

If the return request meets the conditions of this Return Policy, we will provide instructions regarding the return, replacement, or refund, as applicable.

Customers should not send a product back before receiving confirmation or return instructions from ATC Beddings.

Replacement or Refund

After an approved return has been received and inspected, ATC Beddings may provide a replacement or refund depending on the nature of the issue, product availability, and the agreed resolution.

Where a replacement is approved, we will aim to provide the same product where reasonably available.

If the same product is unavailable, another suitable resolution may be discussed with the customer.

Where a refund is approved, the refund method and processing details will be communicated to the customer.

Return Shipping

Return shipping arrangements will depend on the circumstances of the approved return.

If a return is approved because the product was delivered damaged, defective, stained, or incorrect, ATC Beddings will inform the customer of the applicable return procedure and shipping arrangements.

Customers should follow the return instructions provided by our support team to avoid delays or problems with the return.

Non-Returnable Situations

Returns may be refused where:

• The request is made after the allowed return period.
• The product has been used or washed.
• The product has been damaged after delivery.
• Required photographs or videos are not provided.
• The request relates only to a change of mind.
• The customer prefers a different color or size after receiving the correct ordered product.
• The product no longer has its original packaging, labels, or tags where required.

ATC Beddings reserves the right to reject return requests that do not meet the conditions stated in this Return Policy.

Contact Us

If you have questions about this Return Policy or need to report a damaged or defective product, please contact ATC Beddings using the official contact information available on our website.

Our team will review your request and guide you through the applicable return process.